Interview: Tips on Improving Customer Experience from Six CX Experts

• Interview: Reshape Summit

  Jun 2020

• Google I/O Nibs 2018

  May 2018

• AppFigures Interview

  Oct 2017

• Right, then left

  Oct 2026

• Haiku and Haibun

  Oct 2026

• Peep Watch

  Oct 2026

• The King Is a Fraud

  Oct 2026

• Cloudflare Built EmDash. I Built NeighDash.

  Sep 2026

• The NYT Is (Also) a Games Company

  Jun 2026

• The Early Bird Caught Me

  Jun 2026

• Smart Keys, Idea to Profit

  Feb 2026

• My No-BS Building Process

  Feb 2026

• The Social Fall, The Bird Rise

  Dec 2025

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